Impact of organizational communication in enhancing work effectiveness in local government entities

ABSTRACT

Today, more and more businesses depend on communications for their success since a well-organized communication system is shown to be an important factor in stimulating worker satisfaction in organizations. The purpose of this paper is to assess organizational communication and its impact on worker satisfaction in organizational workplace.

Several recent studies indicated an alarming increase in organizational communication, and the purpose of this study is to identify if organizational communication enhances work effectiveness in local government entities. This idea was reinforced and motivated by the courses of on human resources management, being motivated and developed through communication. To call attention to what might be overlooked as significant forms of sending, receiving and sharing new upcoming to get better institutional performance. This exploratory study has used one sector due to time duration and means, but «TUMBA» was chosen because it is where I have found challenge of communicating, so I raised this Topic.

Rwanda is one of the countries that have faced the institution reform in Africa as other countries all over the World in which higher and local entities are deemed to have power and responsibility due to the national constitution as amended to date. Our constitution provides to institutions according to their hierarchy the say about how to improve work effectiveness in which we have performance contract that encompasses activities to be accomplished by any public institution.

The research is descriptive and analytical, in reaching the performance or effectiveness of the institutions; it has to communicate the populations. Therefore, local government entities have gotten autonomy of fulfilling works which motivated me to do the study under organizational communication in enhancing work effectiveness of local government entities in Rwanda especially in TUMBA Sector where communication is done through many ways.

DECLARATION Erreur ! Signet non défini.

DEDICATION ii

ACKNOWLEDGMENTS iii

LIST OF ABBREVIATION iv

List of tables v

ABSTRACT vi

CHAPTER ONE: GENERAL INTRODUCTION 1

1.1 Introduction 2

1.2 The background on Organizational Communication 2

1.3 The problem statement 4

1.4 Research Questions 5

1.4.1General research question 5

1.4.2 Specific questions 6

1.5 Objectives of the Study 6

1.5.1 General Objective 6

1.5.2 Specific Objectives 7

1.6 Research hypothesis 7

1.7 Scope of the Study 7

1.7.1 The time scope 8

1.7.2 The Scope in place 8

1.8 Significance of the Study 8

1.9 Organizational of the Study 9

CHAPTER: II CONCEPTUAL AND LITERATURE REWIEW 10

2.1 Introduction 10

2.2 Organizational communication 10

2.2.1 Communication in proper context 10

2.3 What Is An Organization? 12

2.3.1 Organizational communication 12

2.3.2 Organizational Communication and Services 15

2.3.3 Barriers to Organizational Communication 16

2.3.4 Organizational Communication and organization culture 17

2.3.5 The objective of organizational communication 20

2.3.6 The important key characteristics of effective organizational communication 21

2.3.7 The perspectives of organization communication 22

2.3.7.1 Organizational Communication» as a Discipline 22

2.3.7.2 Organizational Communication as a Descriptor 23

2.3.7.3 Organizational Communication as a Phenomenon 23

2.3.7.4 How can the internal communication reach effectiveness at work place? 25

2.4 Local entities/ local government 27

2.5 Meaning of effectiveness 27

2.5.1 The theoretical framework 28

CHAPTER THREE: METHODOLOGY 30

3.1 Introduction 30

3.2. Research design 31

3.3 Sources of data 31

3.3.1 Primary data collection 32

3.3.2 Secondary data collection 32

3.4. Study population 33

3. 5.Sample size and selection techniques 33

3. 5. 1 Simple random sampling 34

3. 6. Data collection methods and instruments 34

3. 6.1. Interview Schedule 35

3. 6.2 Documentation 35

3.7 Presentation of case study 35

3.7.1 Demographical Presentation of TUMBA Sector 38

3.7.2 Geographical presentation of TUMBA Sector 38

3.7.3 Administrative structure of Tumba sector 39

3.8 Data processing 39

3.9 Data analysis methods 40

3.9.1 Ethical contemplation 40

3.9.2 Limitations of the study 41

3.10 Summary of the chapter 41

CHAPTER IV: DATA ANALYSIS AND INTERPRETATION OF FINDINGS 43

4.1 Introduction 43

4.2. Identification of Respondents 43

4.3. Responses to Interviews 44

4.3.1 Interview of citizens 44

4.3.2 Interview of leaders 48

CHAPTER 5.SUMMARY, CONCLUSION RECOOMMENDATIONS AND PROPOSED AREAS FOR RESEARCH 50

5.1. Introduction 50

5.2. Summary of the study 50

5.2. General Conclusion 51

5.3. Recommendations 53

5.3.1The recommendations to TUMBA Sector 53

5.4. Suggestion for further research 54

Reference 54