1.3 The problem
statement
In today's world, we all must be communicatively aware and
ready to cope with rapid organizational change during this
«information-intensive age» where downsizing, strikes, illegal
activities, and bankruptcies dominate the headlines (Deetz,S. (2001:17)
Ineffective communication can cause many problems that can impact
relationships, productivity, job satisfaction, and morale as we interact in
organizations. As we continue our education in college, we should continue to
understand the need to be prepared for a perpetually evolving, increasingly
diverse, and unpredictable global workplace. The key to organizational success,
both for us and the organizations with, who is involved, is effective
communication.
Eisenberg, E. M., & Riley, (2001).pp291 Organizationally,
communication failure occurs due to information overload, communication
anxiety, unethical communication, bad timing, too little information, message
distortion, lack of respect, insufficient information, minimal feedback,
ineffective communication, and even disinterest or apathy. To be successful in
our organizational environments, we need to be earnest participants, as well as
active listeners, to ensure effective communication and mutual satisfaction.
Organizations cannot successfully operate without effective communication at
every level. In fact the problem which happens within organizations is the gap
among citizens and information flow to be aware of updates.
Notwithstanding the ways of organizational communication in my
case study, there is also a problem related to the insufficient of office and
basic infrastructure such as house which shows that other necessary commodities
are inexistent, and I wondered how citizens get necessary and timely
information while there are three offices in one institution, accordingly I am
raring to go and search whether organizational communication can enhance work
effectiveness in local government entities in the already mentioned case study.
Not only lack of basic infrastructure, but also the population who are always
moving due to their occupation becomes another constraint to effective
organizational communication.
1.4 Research Questions
Any research can't be achieved without questions to search for
answers; it is in such a way that this research will be guided by general and
specific questions which are the following to assess generally and particularly
what are compromising issues on organizational communication in Tumba
Sector.
1.4.1General research question
A. How is organizational communication done within Tumba among
leaders?
B. What does prove that citizens get their relative
information timely?
C. What is the impact of
organizational communication on worker effectiveness in Tumba sector?
1.4.2 Specific questions
A. 1) what are the challenges faced by Tumba Sector in
communicating citizens?
2) Who are responsible for local citizen and organizational
communication in Tumba Sector?
3) What time does it take to communicate local people in
Tumba about action to be done?
B.1) How often Tumba Sector's go on field to meet citizens for
informing them about government programs?
2) To what extent populations of Tumba Sector attend
government programs?
3) What are ways of sensitization of announcements used in
Tumba Sector?
C.1) What are preferences/ wishes of citizens in Tumba Sector
to get easily the update information?
2) What happens to information disseminator when information
doesn't reach the the destination?
3) What shows that organizational communication
enhances work effectiveness in Tumba Sector?
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