4.3.2 Interview of
leaders
Table 4: Responses about
strategies for improving communication
|
All three leaders answers
|
Yes
|
No
|
|
Questions
|
Face-to face
|
3
|
0
|
|
Written announcements
|
2
|
1
|
|
Telephone call
|
2
|
1
|
|
Sending e-mails
|
0
|
0
|
Source: Field data, May, 2015
The table above shows how leaders of three cells responded
about ways of improving organizational communication, all of them have accepted
that face-to- face is effective, also concerning the written communication and
the use of telephone is very preferred while using e-mails can't be effective
due to the fact that some of them have not enough knowledge about ICT
(informational communicational technology).
The staff responded that the organizational communication
helps to rectify and make understandable the services to be delivered to the
citizens, they have also states that, «communication in an organization
serves to establish managerial control, provide workers with job instruction,
and enable managers (librarians) gather information for planning. This
statement from staff interview coincides with those of Kreps (1990:33) in his
book organization communication
These ideas are from respondents views about hindrance
and barriers
The question about what does hinder organizational
communication; they suggested that "the big constraint is unstable population
who always move to search for occupation and location, this is because this
sector is almost located in the town area" also
apart from these mentioned. In a big number of respondents about the problem of
barriers to organizational communication, the majority have pointed out the
information overload and poor listening/ decoding and premature evaluation
arising from lack of understanding. Other problems associated with
organizational communication which affects work effectiveness negatively
especially when senders do not understand the background and culture of the
receiver. Socialization: the provision of a common fund of knowledge which
enables people to operate as effective members of the society in which they
live.
Table five: Response on whether it is easy/ or not easy
for leaders to communicate citizens
The above table displays the level to which leaders of these
cells considers ways of communication in their location considerably how
citizens react about the information sent in citizens, attend the public
activities for fulfilling action which deserve population's initiative and
participation.
· Hypotheses Testing: The organizational
communication enhances work effectiveness of local government entities.
This Hypothesis was proven correct and alternatively due to
the majority of respondents answers. Then we can assume that "the
stronger the organizational communication, the higher the organizational work
effectiveness will be» and "the stronger the
organizational communication, the shorter the task-completion time in
organization will be»
| 
