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Etude de la satisfaction des touristes à  l'égard du produit touristique sportif tunisien.

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par Sami Brahim BENALI
Ecole supérieure de commerce de Tunis - Maitrise en gestion hôtelière et touristique 0000
  

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Questionnaire rédigé en anglais

This questionnaire is part of a final study thesis and deals with the tourist's satisfaction of Tunisian touristic sporting offer.

1) What is the objective of your stay in Tunisia?

( ) The sea

( ) Business

( ) Health

( ) Sport

( ) Entertainment and Leisure

( ) Visiting friends and relatives.

( ) Attending a cultural event

( ) Others.......

2) Your stay in Tunisia is part of:
( ) Individual Travel
( ) Package Tour
( ) Business stay
( ) Other specify ... ... ... ... ... .......

3) Are you traveling alone or accompanied?
( ) Alone
( ) with Family

( ) with friends
4) What is the duration of your stay in Tunisia?

( ) Less than a week
( ) 1-2 weeks
( ) 2-3 weeks
( ) 3-4 weeks
( ) More than 4 week

5) Which sporting activity is practiced?

( ) Fishing ( ) Diving

( ) Hunting ( ) Sailing

( ) Golf ( ) Aquatic sports

( ) Tennis ( ) Aerial sports.

( ) Others...........

6) Do you practice sport at home?

( ) Yes ( ) No

If yes, say which sport?.................. As: ( ) Amateur ( ) a professional

7) You practice sports:
( ) Only
( ) Family
( ) With Friends
( ) Other specify ... ... ... ... ... ... ... ... ... ... ... ... ..
9) What are the other destinations that you take into consideration before choosing Tunisia?
( ) Morocco ( ) Spain ( ) Egypt ( ) Greece
( ) Malta ( ) Portugal ( ) Turkey ( ) specify other... ... ... ... ...

8) Do You come to Tunisia:
( ) Alone ( ) with Family ( ) With Friends ( ) Other specify ... ... ... ... ... ... ... ... ..
10) What has motivated your choice to come to Tunisia:
() Tourist Brochures () A tourism guide () A travel agency () Written Advertising
() A TV Advertising () Display advertising () Recommendations of friends
() Internet () Other, specify ... ... ... ... ... ... ... ... ..

11) Why did you choose the destination of Tunisia for your sport stay? Please classify the following according to your priority.

( ) Price ( ) Proximity/ Nearness ( ) Climate ( ) Security of the country

( ) Availability of the sport ( ) Others.......

12) What is the frequency of your visits?

( ) This is my first visit. ( ) This is my second visit. ( ) This is my third visit.

( ) More than 3 visits.

13) You come back to Tunisia in order to:

( ) To do again same activity as in your previous journey.

( ) Discover other interest centers.

( ) Of others, please mention...........

14) Tunisian sport tourism is known for its:

( ) Low price and bad quality ( ) Accessible price and medium service

( ) High price and medium service ( ) High price and luxury service.

( ) If others, mention...........

15) Mention for each proposition your satisfaction degree:

 

Not satisfied

A Little satisfied

Neutral

Satisfied

Very satisfied

The hotel personnel is friendly

 
 
 
 
 

The hotel room is clean and comfortable

 
 
 
 
 

I find the touristic information accurate

 
 
 
 
 

At the restaurant, the choice of menus is wide

 
 
 
 
 

The food is clean

 
 
 
 
 

The transport from place of dwelling to place of my sport activity is well assured

 
 
 
 
 

The sport fitting up and equipment is new and well-kept

 
 
 
 
 

The personnel of the sporting activity is welcoming and competent

 
 
 
 
 

The price of sport prestation is attractive

 
 
 
 
 

The sporting service is reliable to the expectations.

 
 
 
 
 

16) Are there any failures at the level of the Tunisian sporting product?

( ) yes ( ) No If yes, which ones? ...............................................

17) What are negative sides in the Tunisian sporting product?

( ) Seasoning (timing) of the offer of the touristic product ( ) Scarcity of the offer

( ) Absence of the whole integrated offer ( ) Existence of many intruders

( ) Mediocrity of sporting tourism service ( ) If others, please mention..............

18) Do you have some recommendations to improve the Tunisian sport tourism product?

( ) Yes ( ) No If yes, which ones? .....................................

19) Are there other activities which must be introduced in the Tunisian sport tourism product?

( ) Yes ( ) No If yes, which ones?.......................................................

20) Has your perception of Tunisia changed after your visit? And correspond to your expectations?
( ) Yes ( ) No ( ) I am indifferent

21) Will you please specify your degree of satisfaction against the sporting activity?

( ) 25% ( ) 50% ( ) 75% ( ) 100% ( ) If others, mention please.......

22) If you have to give a note by 20 to your stay in Tunisia?

.................................................................................

Signalitic card:

Age: ( ) < 24 years-old ( ) 25- 49 years-old] ( ) 50-69 years-old ( ) 70 years-old

Sex: ( ) F ( ) M

Nationality: ................................................................

Social ad occupational group:

( ) Liberal profession ( ) Senior executive/ director of company ( ) Civil servant/ official/ middle company ( ) Student ( ) Retired ( ) Unemployed person ( ) Others....

Familial situation:

( ) Married ( ) single

Number of children: ...........................................................

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