Service quality at a military hospital

• ABSTRACT
  
  • 5.4.2 Section B: Perception of services provided by doctors and nurses ... 103
    
  • 5.4.3 Section C: Perceptions of patients towards the tangibility dimension of
    
  • 5.4.5 Section E: Factors that could influence the choice for the military
    
  • 6.2 MAIN CONCLUSIONS, IMPLICATIONS AND RECOMMENDATIONS
    
  • 6.2.1 Perceptions of patients regarding the four service quality dimensions
    
  • 6.3 PATIENTS' PERCEPTIONS REGARDING THE TANGIBLE ASPECTS
    
  • 6.4 OVERALL PERCEPTION OF SERVICES AND FACTORS THAT
    
  • 1.1 INTRODUCTION
    
  • 1.2 BACKGROUND
    
  • 1.3 PROBLEM STATEMENT
    
  • 1.4 PURPOSE OF THE STUDY
    
  • 1.5 OBJECTIVES
    
  • 1.6 SIGNIFICANCE OF THE STUDY
    
  • 1.7 LITERATURE REVIEW
    
  • 1.8 RESEARCH METHODOLOGY
    
  • 1.9 ETHICAL CONSIDERATIONS
    
  • 1.10 LIMITATIONS OF THE STUDY
    
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  • 1.11 DIVISION OF THE STUDY
    
  • 1.12 TERMINOLOGY
    
  • 1.13 CONCLUSION
    
  • 2.1 INTRODUCTION
    
  • 2.2 HEALTH CARE STATUS IN AFRICA
    
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  • 2.3 HEALTH DEVELOPMENT INITIATIVES IN CENTRAL AFRICA
    
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  • 2.4 HEALTH SERVICE QUALITY IN GABON
    
  • 2.5 IMPLICATIONS OF HEALTH SERVICE QUALITY IN GABON
    
  • 2.6 HEALTH DEVELOPMENT INITIATIVES IN GABON
    
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  • 2.7 THE MILITARY HOSPITAL IN GABON
    
  • 4.2.2 Step 2: Determine the research objectives
    
  • 4.2.4 Step 4: Conduct secondary research
    
  • 4.2.5 Step 5: Select a primary research method
    
  • 4.2.6 Step 6: Determine the research frame
    
  • 4.2.7 Step 7: Data gathering
    
  • 4.2.8 Step 8: Data analysis
    
• Section A : Demographic profile(Profile démographique)
  
• Section C: Tangibility statements (Affirmations générales)