3.1.3 Results of Section Three: Learners' Satisfaction with
Business English Courses
Question 13: Are you satisfied with the
teaching methods used by the teachers in Business English courses ?
100
80
60
40
20
0
Yes
93.3%
No
6.7%
Diagram 9: Learners' Satisfaction with the
Business English Teaching Methods
The majority of the learners at INPED (93%) argue that the
teaching methods used by the teachers in the Business English courses are
satisfactory. Only 6.7% claim that they are not satisfied with these
methods.
Question 14: Are you satisfied with the syllabus
designed for your specific purpose in Business English courses?
|
Yes
|
No
|
Total
|
|
Number of Participants
|
28
|
2
|
30
|
|
Percentage
|
93.3%
|
6.7%
|
100%
|
Table 5: Learners' Satisfaction by the Business
English Syllabus
As noticed in the table above , the vast majority of the
learners i.e. 28 which stands for 93.3% are satisfied by the syllabus designed
for their specific purpose , and only 2 respondents that is, 6.7%, are
unsatisfied .
34
The Presentation of the Findings
Question 15: Are the Business English activities
programmed in your training helpful?
100%
40%
80%
60%
20%
0%
Yes No
93.3%
6.7%
Diagram 10: Learners' Attitude towards the
Activities Programmed for their Training The activities programmed in
the training are viewed as helpful by 93.3% of the learners and they are seen
as not being helpful by only 6.7% .
Question 16: What do you think about the
materials used ?
100%
40%
80%
60%
20%
0%
Very helpful Helpful Not helpful
0%
90%
10%
Diagram 11: The Degree of Usefulness of the
Materials Used
The statistics in the diagram above indicate that the highest
number of learners, that is 90%, think that the materials used in their studies
is at a higher degree helpful for them.
The Presentation of the Findings
Question 17: Are you really satisfied by the
content of Business English courses designed by the institution?
|
Yes
|
No
|
Total
|
|
Number of Participants
|
27
|
3
|
30
|
|
Percentage
|
90 %
|
10%
|
100%
|
Table 6: Learners' Satisfaction with the Content
of Business English Courses
Table 6 denotes that 27 of the questioned learners , that is
(90%), have answered that they are totally satisfied by the Business English
courses designed by the institution whereas 3 of them that corresponds to 10%
are not .
Question 18: Is the time allocated for the
Business English courses enough to you to use the English language
effectively?
|
Yes
|
No
|
Total
|
|
Number of Participants
|
24
|
6
|
30
|
|
Percentage
|
80 %
|
20 %
|
100%
|
Table 7: The Time Allocated for BE
Courses
Table 7 shows that the majority the learners (80%) agree that
the time allotted to the ESP courses is enough and sufficient for them to use
English effectively. (20%) have answered unfavorably and see that the time
allotted is not enough.
35
Question 19 : Do your teachers encourage you to
use authentic materials?
The Presentation of the Findings
|
Yes
|
No
|
Total
|
|
Number of Participants
|
30
|
0
|
30%
|
|
Percentage
|
100 %
|
0 %
|
100%
|
Table 8: Teachers' Encouragement for Authentic
Materials Use
All the questioned learner have stated that their teachers do
encourage them to use authentic materials in Business English.
? If yes, what are the objectives of the use of
those materials?
a. To speak English fluently.
b. To understand business English terminology.
90%
88%
86%
84%
82%
80%
78%
76%
74%
a b
90%
80%
Diagram 12: The Objective of Authentic Materials
Use
The results of the diagram show that many learners see that
the objective of the use of authentic materials is more to speak English
fluently. In fact (90%) of the learners have ticked for the first answer . 80%
have pointed out that the use of those materials helps also in understanding
the business English terminology
36
Note: some have stressed on both the objectives .
37
The Presentation of the Findings
Question 20: Have you tried to develop your
level in Business English outside INPED?
76.7%
23.3%
Yes No
Diagram 13: English Level Development
As highlighted in diagram 12, the majority of the learners have
not tried to develop their level of English outside INPED, that is (76.7%) have
answered with NO and (23.3%) have answered that they have developed their level
elsewhere.
? The development of the level was it mainly
in:
a- English for Business Purposes (EBP)
b- General English (GE)
16%
14%
12%
10%
4%
8%
0%
6%
2%
a b
6.7%
16.7%
Diagram 14: Areas where Learners have Developed
their Level in Business English
38
The Presentation of the Findings
It is clear in the diagram 14, that learners have tried to
develop their level of English outside INPED and this in the domain of general
English. Therefore, 73% have answered GE and only 27% have tried to develop
their level in the domain of English for Business Purposes.
Question 21 : Which aspects of the English
language would you suggest to be focused on in Business courses? (you can
choose more than one)
100%
40%
90%
80%
70%
60%
50%
30%
20%
10%
0%
93.3% 100% 96.7% 93.3% 96.7%
83.3% 76.6%
Diagram 15: Learners' Suggestions about the
Aspects of English to be Focused on
Diagram 15 suggests that learners have suggested different
aspects of English to be more focused on in their learning. 100% of them have
agreed on the importance of learning more technical vocabulary , as well as
listening comprehension and communicative skills which got 96.7% . Yet, 93.3%
of the learners have agreed on giving also more focus on writing skills and
specific grammar. Moreover, even general vocabulary and reading comprehension
have got a high number of respondents which stands for 83.3% and 76.6%
respectively.
Question 22: At the end of your studies, and
in relation to your acquired knowledge in Business english, you have become
able to:
a. listen to lectures presented in English
39
The Presentation of the Findings
b. speak English fluently.
c. read Business English easily.
d. write English correctly.
e. listen to conferences/talks presented by experts in
English.
f. exchange views with foreign experts in formal and informal
situations.
|
A
|
B
|
C
|
D
|
E
|
F
|
|
83.3%
|
13.3%
|
90%
|
86.7%
|
50%
|
43.3%
|
Table 9: Learners' Acquired Abilities at the
End of Studies
Table 9 sheds light on what the learners have become able to
do more easily after having crossed a long way in their studies. 90% of the
learners claim having become able to read Business English easily. Yet, 86.7%
have become able to write English correctly. 50% of the learners are able to
listen to conferences presented in English. However, 50% cannot listen to talks
presented in English.
3.2 Presentation of the Results of the Teachers'
Questionnaire 3.2.1 Results of section one: Profile of the Teacher
Question 1: How old are you?
|
25-29
|
30-39
|
40-49
|
50+
|
|
Total
|
|
Number of participants
|
0
|
4
|
1
|
1
|
|
6
|
|
Percentage
|
O %
|
66.66 %
|
16.66 %
|
16.66
|
%
|
100%
|
Table 10: Teachers' Age
The table above shows that the majority of the teachers are
less than 40 years old, i.e 66.66% which stands for 4 teachers. Moreover, only
16,66% are between 40 and 49 years. 16.66% are more than 50 years old.
The Presentation of the Findings
Question2: Which degree do you have?
50,00%
40,00%
30,00%
20,00%
10,00%
0,00%
License
33,3%
Magister
PHD
16,7%
50%
Diagram 16: Teachers' Level
It is noticed in the diagram above that only 16, 7% of the
teachers do have a magister degree. Besides, 33.3% of them have a license
degree and 50% have a PHD.
Question 3: How long have you been working as an
ESP teacher?
40,00%
90,00%
80,00%
70,00%
60,00%
50,00%
30,00%
20,00%
10,00%
0,00%
First year 2-5 years 5+
0,00%
16,7%
83%
Diagram 17: Teachers' Experience in ESP
teaching
Diagram 17 shows that most of the teachers (83%) have got more
than 5 years experience in the ESP teaching. Whereas 16.7% are ESP teachers
only for 2 to 5 years.
40
Question 4: How long have you been working as an
ESP teacher at this institution?
The Presentation of the Findings
66.7% of the teachers which stands for 4 teachers have got more
than 5 years experience in ESP teaching at the INPED. Some of them have been
working for 2 to4 years and a very few number of them are new teachers.
| 
