3.4. BENEFITS OF «PROCEDURES» FOR FINA BETTER
BANKING SERVICES
Some people say that procedures help guide employees when
decisions need to be made without involving upper management. To some extent is
true, FINABANK's employees follow the procedures put in place and base the
majority of their decisions on them, then it tends to remove upper-management
from the day to day, micromanaging of employees and allows them to focus on the
long-term aspects of the firm such as revenue growth, operations analysis and
culture. Another benefit to having procedures is they help add an element of
scalability to FINABANK.
Especially in this type of industry - where they basically
sell «service» - structure and having a clear understanding of the
«steps (procedures)» that help arrive at the performance, is very
much needed.
FINABANK has putted in place several procedures to strengthen
these benefits and they individually contributed to the FINABANK's performance
as follows:
3.4.1. Benefits of the Account opening
procedure
To open an account for a client, based on procedure used by
FINABANK, it's an issue of less that 10 munities based on advanced technology
and it is done by one person for shortening the process. This service is very
appreciated by clients and contributed to the competitiveness of the bank. In
absence of this procedure, a client cannot have an access on the following:
+ Have an account in FINABANK
+ Deposing or withdrawing cash because both are made after
having an account + Get or repay a loan within FINABANK because both require
having an account + Receive or Send cash using SWIFT procedure
+ Be salaried as an employee because they don't pay liquidity
+ Be paid as the supplier because all disbursements are done
through an account + Each and every correspondence with FINABANK is based on
having an account.
3.4.2. Benefits of Credit analysis procedure
Before the restructuring, one side, the process of analyzing
client application could take at least one month, but now the procedure has
been revised and the same activity cost only 3 days maximum to approve or
reject client's proposal. What to say services have become so quick and more
appreciable by beneficiaries.
Other side, this procedure is so crucial to the bank, be cause
the act of playing the role of financial intermediation is so riskier reason
why the bank has to analyze both quickly, to provide the services of quality,
and carefully, to minimize risks.
3.4.3. Benefits of Employee recruitment
procedure
The procedure of recruiting employees within FINABANK is some
how special and appreciable. As it has discussed in second chapter, its
procedure enables FINABANK to recruit the qualified people trough universities,
specialized companies and sometimes in news papers. Employees recruited,
trained and managed in good ways. They are on the base of today FINABANK's
success.
This procedure enables FINABANK hiring desired people, at
right time and places them in the right places. That is why they contribute
more in FINABANK's success as the following section details.
3.4.4. Benefits of Fire safety procedure
The fire safety procedure is among very important procedure
within FINABANK. Its benefit is one of protecting the bank against fire. Fire
is more treacherous to bank and can be caused by different things that the bank
can or not prevent. But this procedure helps the bank to be prepared in advance
to fight against when fire appears.
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