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Leveraging suppliers relations

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par Myriam Labidi
ESC Toulouse - bac + 6 0000
  

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2. Concrete Example: Boeing and the evolution of the supplier role

2.1 Boeings transformation into a large parts and systems integrator

Founded in 1916, Boeing evokes images of the amazing products and services. Each day, more than three million people board Boeing jetliners, 335 satellites put into orbit by Boeing launch vehicles pass overhead, and 6,000 Boeing military aircraft stand guard with air forces of 20 countries and every branch of the U.S. armed forces. They are the leading aerospace company in the world and the No. 1 U.S. exporter. Boeing holds more than 6,000 patents, and their capabilities and related services include advanced information and communications systems, financial services, defense systems, missiles, rocket engines, launch systems and satellites.

But the company is about much more than statistics or products, no matter how awe-inspiring. Boeing's 186,900 employees, with 23,400 advanced degrees, are some of the most highly skilled, educated and motivated in the world. Partnered with hundreds of thousands more talented people at 15,842 suppliers worldwide, Boeing sees tremendous opportunities in the years ahead for connecting and protecting people, as well as streamlining their supplier network to increase profitability and improve efficiency.

Boeing clearly transforms itself into an integrator of large parts and systems. Consequently, supplier's role is completely changed. In the past, Boeing and its suppliers were duplicating their efforts in development and production. For instance, when designing and building equipments, the Boeing supplier was sending it to its lab or production area. Then, the supplier was testing and shipping this equipment to Boeing which was repeating the very same operations.

Nowadays, Lean manufacturing principles rely more heavily on the supply base in order to achieve customers demand. Consequently, as suppliers jointly develop systems with Boeing, it avoids redundancies. This Lean manufacturing approach completely shifts the role of suppliers who are not vendors but suppliers of Boeing components,which are meeting Boeing specifications. Lean manufacturing results in reduced cost and better products.

As Boeing focuses its attention on the integration of large components and systems and total life cycle support, the role of the supplier has become even more critical. It means that suppliers are obliged to assume more and more responsibilities. They must manage everything from raw materials to critical certifications. They are even requested to assume the management and oversight of quality and delivery from other suppliers in the chain. Consequently, it is key to eliminate waste and to optimize supply chains.

For instance, Boeing applies Lean principles to its inventory management. In order to streamline its production processes, Boeing adopted just-in-time ordering, point-of-use delivery and internal kitting. Consequently, Boeing suppliers were required to use just-in-time techniques.

In support of this, Integrated Defense Systems has adopted an online supply-chain tool called consumption-based ordering. This tool allows Boeing to share its inventory levels with suppliers. The system lets suppliers aggregate demand and order at their discretion, building and shipping only when Boeing inventory levels fall below specified thresholds.

The supplier role shift allows Boeing and its suppliers to set inventory levels based on consumption rates needed to support production. As a consequence, Boeing cut the number of storage facilities at its production sites. Boeing facilities are no more filled with raw materials and inventory. Boeing receives parts just in time at a given assembly area. The use of eBuy and the Min/Max ordering system in Wichita, Kan allowed Boeing in a single year to reduce inventory by more than $300 million.

From the supplier perspective, it is easier and more efficient to plan the production rates rather than waiting for orders. In addition, they are enabled to forecast staffing requirements, to better schedule maintenance and to perform their Lean improvements.

Boeing's focus is on large-scale systems integration, which must result in total customer solutions and lifetime support. That is the reason why Boeing suppliers are no longer considered as subordinates but as team members. Indeed, Suppliers imputs are critical. For instance, Goodrich and Hamilton Sundstrand are doing more and more systems integration works, which were usually conducted by Boeing.

In the past, each company was used to hold its strategies and information. Data and ideas sharing significantly improved communication between Boeing and its suppliers. It helps both players to improve their own production systems. For instance, a better communication, processes and understanding simplifies the testing procedure. The testing procedure, which should be performed only one time allows lower costs and a better product.

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