CHAPTER THREE:
CIVIL SOCIETY ORGANISATIONS AND FORCED MIGRANTS IN THE
INNER-CITY OF JOHANNESBURG
3.0. Introduction
After reviewing a number of works on different themes that
this report will consider, I would like now to focus my attention on the
Johannesburg CSOs and FMs living in the inner city of Johannesburg, in order to
discover the type of relationships that exist between both CSOs and FMs. My
purpose is to examine closely the efforts of the inner city CSOs efforts to
improve 
the quality of life of FMs.  For  this reason, I decided  to
enter into  contact with members of CSOs as well as with FMs living in the
inner city in order to collect the information presented and analysed in this
stud y. 
This   chapter   comprises   two   main   parts.   The   first
  part   will   focus   essentially  of   the methodology used to collect the
data presented and analysed in this chapter. While the second part will
elaborate and present the findings of my fieldwork which has been characterised
by series  of  interviews  done  with  both  members  of  CSOs  and  FMs 
living  in  Hillbrow  and Yeoville. 
3.1. Methodology.
As  previously said,  this  study will  focus only on  FMs
from Sub-Saharan African  countries. Information  gathered  will  come  from 
two  sorts  of  data,  namely  primary  data  (including interviews  and 
participant  observation)  and  secondary  data  (such  as  books,  articles, 
and internet).  But  before  presenting  research  findings,  it  is 
necessary,  for  me,  to  explain  the  3 research  methods  that  I  used  in 
this  study,  namely:  case  study,  interview,  and  participant
observation. 
3.1.1. Case study 
`Case study' research many definitions. This section will provide
some of them, taken from  
a) Definition of Case Studies 
Yin   defines   a   case   study  as   an   empirical   inquiry  
that   «investigates   a   contemporary 
phenomenon  within  its  real-life  context,  addresses  a 
situation  in  which  the  boundaries between  phenomenon  and  context  are 
not  clearly  evident,  and  uses  multiple  sources  of evidence» (Yin,
1993: 59). Bulmer, in turn, defines it as «a way of organizing social data
and looking at the object to be studied as a whole» (Bulmer, 1983: 44). 
The most important thing in the definitions of Yin and Bulmer
is that both present case study researches as empirical inquiries that may help
a researcher to investigate a phenomenon or a situation that occurs in a
well-specified context and within a particular community or a group 
of people. According to Yin, when using a case study research
method, the researcher should make  sure  that  his/her  investigations  cover 
both  a  particular  phenomenon  (in  this  research report,  the  main  focus 
is  on  a  search  for  social  justice)  and  the  context  in  which  the
phenomenon is occurring (Yin, 1993: 31). He advises researchers to use a case
study not only 
for exploratory or explanatory purposes but also for causal
purposes. For Bulmer, a researcher should  pay particular  attention  to  all 
aspects  of  the event,  phenomenon or  situation because «the 
development  over  time  of  the  event  or  person  constitutes  an  important
 dimension» (Blumer,  1983:  44).  For  example,  one  may  ask: 
«How  are  the  feelings  of  South  Africans towards FMs gradually
changing? What are the incidents and thought processes that facilitate these
changes?» 
Case study research can also use one case or selected cases in
order to look at events, collect data, and report the results. 
b) Types of Case Studies 
Yin  (1993) distinguishes  between three  types of  case studies:
exploratory,  explanatory,  and 
descriptive.  While  Stake  (1995)  includes  three  others, 
namely,  intrinsic,  instrumental,  and collective case studies. This study
drew three types from Yin. 
Exploratory case study 
The exploratory case study aims to gain insights into a
situation, phenomenon, community or person (Bless and Higson-Smith, 1995: 42).
The need for an exploratory research method is 
usually  influenced  by the  lack  of  basic  information  on a 
new  area  of  interest.  This  method 
helps researchers to become more familiar with a situation in
order to formulate a problem or 
to develop a hypothesis. In this case, fieldwork and data
collection are undertaken prior to the final definition of questions and
hypotheses. Exploratory case studies then become a prelude 
to much social research, in the sense that they serve as an
initial step before the actual stud y and thus the subject of investigation may
not be precisely determined but may be left open for adjustment  (Bless and 
Higson-Smith,  1995: 43).  According to  Yin,  the  main  problem  with
exploratory methods is that the data collected during the pilot phase are also
used as part of any ensuing case study (Yin, 1993: 6). 
Explanatory Case Studies 
An  explanatory  case  study  «sets  out  to  explain  a 
social  phenomenon».  It  usually  seeks  to answer  `why'  phenomena 
exist  and  tries  to  find  the  answer  to  these  phenomena  (McNeill, 
1985: 9). This may be a social problem that McNeill defines as
«those aspects of social life 
that  cause  private  unhappiness  or  public  friction,  and 
are  identified  by  those  in  power  as needing some kind of social policy to
deal with them» (McNeill, 1985: 9). 
According to Yin (1993), explanatory methods help researchers
to seek the causes of a social problem  or  phenomenon.  Forcese  and  Richer 
(1973),  in  turn,  believe  that  the  object  of explanatory  case  study  is
 to  «test  specifically  hypothesised  relationships  among 
variables» (Forcese  and  Richer,  1973:  89);  and  others  scholars, 
such  as  Tellis  (1997),  believe  that «explanatory case studies may be
used for doing causal investigations» (Tellis, 1997). 
Descriptive Case Studies 
Generally, a descriptive case study requires theory to be
developed before starting a particular project  (Wikipedia,  2006).  The  aim 
of  such  case  is  to  describe  a  phenomenon  that  is occurring. 
Note  that  complementary  information  (including  sources  of 
evidence  for  case  studies;  and application and procedures of case studies)
about case studies can be found in Appendix I at 
the end of this study. 
3.1.2. Primary Data
In social research, the term `primary data' refers to data
collected b y the researcher through surveys,  interviews,  participant 
observation  (McNeill,  1985),  or  experimentation  (Monash University, 2006).
Interviews and participant observation are the two sources of primary data that
I used during my fieldwork. 
3.1.2.1. Interview. 
a) Definition 
An interview is a series of items and questions (structured or
unstructured) that are asked and 
filled in by an interviewer in a face-to-face situation with the
respondent (Phillips, 1966). 
b) Types of Interviews 
There are various types of interviews including: standardised,
semi-standardised, 
unstandardised, qualitative, and in-depth interviews. 
- A  qualitative  interview: This type  of
interview  is based  on conversation with emphasis on researchers asking
questions and listening, and respondents answering. Qualitative interviews are 
linked  to  ethnographic  fieldwork,  and both are  considered  as `qualitative
or  interpretive methods' (Warren, 2002: 87). 
- An in-depth interviews: In-depth interview
tends to be relatively long. It commonly involves face-to-face  interaction
between  an  interviewer  and  informant,  seeking  to  build  the  kind  of
intimacy  that  is  common  for  mutual  self-disclosure.  It  tends  also  to 
involve  a  greater expression  of  the  interviewer,  and  a  personal 
commitment  on  the  part  of  the  participant (Johnson, 2002: 103). 
-  A  standardised  interview:   Here, the
interviewer is not free to adapt his/her other questions 
to the specific situation, to change order of topic, or to ask
any other extra questions. In the standardised interview, the interviewer,
therefore, asks all respondents a pre-established series 
of questions with proposed answers. There is generally little
room for variation in responses, 
except where open-ended questions may be used (Frey, 2002). 
-  An  unstandardised  interview:   In this  type
 of  interview,  the  interviewer  is  free  to  develop each situation in
whatever ways he or she deems most appropriate for the purposes at hand.  It 
is  a  `nondirective'  interview.  The  interviewer  thus 
attempts  to  develop  a  very  permissive atmosphere  in  which  the 
respondent  will  feel  perfectly  free  to  express  his  or  her  feelings
without fear of disapproval (Phillips, 1966: 130). 
-  A  semi-standardised  interview: Here, the
interviewer may have to ask a number of specific questions,  but  he  or  she 
may  be  free  to  probe  beyond  the  answers  to  these  questions.  It
combines some advantages and disadvantages of each of the other types (Philips,
1966). 
c) Significance 
Forcese  and  Richer  (1973)  state  that  interviews  are  a 
social  exchange  which  involves  the 
interaction of two people. According to them, for any social
interaction to be enjoyable, both 
the interviewer and the informant should receive what these
authors call `social rewards', in 
the sense that each party should receive from the other
sufficient social rewards to allay the cost he (or she) is suffering in terms
of time given up. The researcher's rewards are obvious; and  the  respondent 
should  be  receiving  a  combination  of  subtle  flattering  and  attention
(Forcese and Richer, 1973: 172). 
d) Procedures and Techniques of the
Interviews 
Regarding  the  procedure  and  technique,  four  different  
stages  of  an   interview  may  be identified.  The first  concerns  the 
selections  of  persons  to  be  interviewed  and  this  selection depends on
how well-defined the aim of the inquiry is. The second stage consists of
securing appointments  for  interviews.  The  third  stage  deals  with 
creating  favourable  conditions  for interviewing by ensuring the privacy of
the informant. The last stage regards the techniques used for driving an
interview, which depends on the personality and skills of the interviewer
(Lundberg, 1942). According to Lundberg, the most important procedure to be
followed by 
the  interviewer  is  to  «gain the  confidence  of  the 
informant  and  to  release  whatever  mental 
inhibitions that may exist with reference to the interview»
(Lundberg, 1942: 365). Similarly, 
Whyte believes that «the first concern of interviewer is to
build rapport» (Whyte, 1984: 104). 
3.1.2.2. Participant Observation. 
According  to  Bless  et  al,  (1995)  participant 
observation  requires  that  the  researcher  join  a group of people who  are
being studied in order to observe and  understand their behaviours, feelings, 
and  attitudes  (Bless  et  al.,  1995:  43).  Lundberg  (1942) 
states  that  this  method requires  a  researcher  to  `become'  a  member  of
 the  group  by,  for  example,  settling  in  a community  and  participating 
in  the  everyday  life  of  a  group  (Lundberg,  1942:  375).  For McNeill 
(1985),  participant  observation  is  sometimes  used  instead  of 
ethnography  and fieldwork. But, this method «is just one method of
collecting data, not a complete strategy for social research» (McNeill,
1985: 68). In most of the cases, participant observation is usually combined
with other research methods, including interviews. 
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