Risk management in Etablissement Kazoza et Compagnie-Rwanda

RISK MANAGEMENT IN ETABLISSEMENT KAZOZA JUSTIN ET COMPAGNIE-RWANDA

NOHELI SAM

09/A/KAB/MAPPM/039/PG

A Dissertation Submitted in Partial Fulfilment of the Requirements for the Award
of a Masters of Arts Degree in Project Planning and Management of Kabale
University.

October, 2011

DECLARATION

I hereby declare that «Risk Management in Etablissement Kazoza Justin et Compagnie-Rwanda» is my own work that has not been submitted to any university for any academic award.

NOHELI Sam

Signature....................................................... October 2011

APPROVAL

This research entitled: «Risk Management in Etablissement Kazoza Justin et Compagnie-Rwanda» has been under my supervision.

Supervisor: BARIGYE Godfrey

Signature:.....................................

Date:..............................................

DEDICATION

I dedicate this piece of work to my wife TUYIZERE Petronille, our son JABO MAKOMA Rock and our lovely daughter JURU MAKOMA Raeka for their endless love and patience for all time i devoted up to the completion of this piece of work.

ACKNOWLEDGEMENTS

I would like to extend my sincere gratitude to my supervisor Mr. Barigye Godfrey who has always been there for me throughout my piece of work by teaching me research with patience and goodwill.

I thank the Almighty God for giving me the power, wisdom, knowledge and the courage to successfully accomplish my mission as a student.

I am so grateful to the management of Kabale University for providing a master degree which is rare in this region. Without their support, this study would not have been possible. My heartfelt thanks go to all the lecturers and staff of the Department of project planning and management for their efforts towards the completion of my studies. I am highly indebted to the management of Etablissement Kazoza Justin et Compagnie and all respondents who participated in this study, without you this study would not have been possible.

I am also grateful to my colleagues at King Faisal Hospital, Kigali for their constant support and love throughout my two years of study. Special thanks go to members of Boundless Consultancy Group Ltd and their families for the moral support and words of encouragement they always gave me throughout my studies.

Lastly, my utmost appreciation goes to my late father Rutaganira, my mother Madeleine Nyiragapasi and my brothers Ntamuhanga Ningi Emmanuel and Sekaneza Jean Pierre for their persistent love and care that i received from them days and nights.

May the Almighty Lord bless you all.

TABLE OF CONTENTS

Declaration i

Approval ii

Dedication iii

Acknowledgements iv

Table of contents v

List of tables viii

List of figures ix

List of abbreviations x

Abstract xi

CHAPTER ONE: BACKGROUND TO THE STUDY 1

1.0 Introduction 1

1.1 Background to the study 1

1.2 Statement of the problem 3

1.3 The purpose of the study 3

1.4 Objectives of the study 3

1.4.1 General objective of the study 3

1.4.2 Specific objectives of the study 3

1.5 Scope of the study 4

1.6 Significance of the study 4

1.7 Definitions of terms 5

1.8 Conceptual frame work 6

CHAPTER TWO: LITERATURE REVIEW 8

2.0 Introduction 8

2.1 Overview of Risk Management 8

2.2 Risk management plan 10

2.2.1 Risk Identification 10

2.2.1.1 Objectives of Risk Identification 10

2.2.1.2 Risk Identification Process 11

2.2.2. Risk Quantification 12

2.2.2.1 Low Risk Events 13

2.2.2.2 Moderate Risk Events 13

2.2.2.3 High Risk Events 14

2.2.3 Risk Response 14

2.2.4 Risk Monitoring and Control 16

2.2.4.1 Purpose of risk monitoring and control 16

2.2.4.2 Inputs to risk monitoring and control 17

2.2.4.3 Dangers of uncontrolled risk 18

2.3 Benefits of Risk Management 18

2.4 Challenges to risk management 19

2.5 Risk awareness among employees 23

2.5.1 Creating risk awareness culture 23

2.6 Current trend of risk management 26

CHAPTER THREE: RESEARCH METHODOLOGY 29

3.0 Introduction 29

3.1. Study area 29

3.2. Research design 30

3.3. Study population 30

3.4. Sample and Sample size 30

3.5. Research tools 31

3.6. Data analysis 32

3.7 Ethical considerations 32

CHAPTER FOUR: PRESENTATION OF RESEARCH FINDINGS AND ANALYSIS 33

3.0 Introduction 33

3.1 Section A: Quantitative Data 33

4.2 Section B: Qualitative Data 57

CHAPTER FIVE: CONCLUSION, SUMMARY AND RECOMMENDATIONS 63

4.0 Introduction 63

4.1 Summary of the findings 63

5.1.1 Risk management plans 63

5.1.2 Challenges to risk management 64

5.1.3 Trends of risk management 65

5.2 Conclusion 67

REFERENCES 69

APPENDICES 73