Risk management in Etablissement Kazoza et Compagnie-Rwanda

APPENDICES

Appendix A. Budget

Period	Requirements	COST (USD)
JANUARY - MARCH 2011	Research proposal: Ø Plain papers Ø Communication fee Ø Transport & accommodation fee Ø Printing	10 10 100 15
APRIL-MAY 2011	Data collection & analysis: · Printing · Photocopy · Transport & Accomodation fees · Communication fee	15 5 50 100 10
MAY-JUNE 2011	Compilation and submission of report v Last printing v Transport & accommodation fee	20 100
Total		435 USD

Appendix B: Interview guide

Introduction and welcome note

Thank you Sir/Madam for this great opportunity you offered to me in order to interact with you for this moment. I am Sam NOHELI, a student at Kabale University in the Republic of Uganda, i am completing a master degree in Project planning and management. My research topic is RISK MANAGEMENT IN EKJ&CIE.

Questions related to risk management plans, challenges and current trends of risk management plans.

1. Do you have Risk management plans which are operational?

2. Does the institution have Risk management officer?

3. What do you think are the benefits of having a Risk Management Plan?

4. What potential risks does your company face?

5. How does the company deal with health and safety of employees as well as customers?

6. How do you control the company's financials?

7. How does your company identify and treat risk?

8. Does the institution have rules and regulations/Guidelines that all employees have to comply with?

9. Is your institution technologically and physically secure?

10. Does the institution have a problem/incident reporting system?

11. Do your employees get regular trainings on Risk management?

12. Do they have personal protective equipments?

13. What is the future of risk management in your company?

14. Do you have anything else you might like to add, specifically related to the topic discussed on or anything else?

Thank you very much

Appendix C: Sample questionnaire

Dear respondent, this questionnaire is for academic purpose only. It intends to guide the researcher about Risk management in ETs KAZOZA & Cie (EKJ&CIE). Your answers will remain strictly confidential and haven't any use with the company's administration. You are requested not to put your names and to respond correctly. Thank you.

Please tick the appropriate response with this sign: V

1. RESPONDENT BIODATA

Gender: Male Female
Age:............
Marital status: Single
Married
Divorced
Separated
Widow(er)

Education:

Never studied:
Primary:
Secondary:
Advanced diploma:
Bachelor degree:
Masters:

Occupation/post: Administration Technician Cleaner

Experience on your current job (in months or years):..................

2. Did you have any training on risk management? Yes No

3. What among these types of risks are you likely to encounter in relation to your job:

Technological risks

Financial risks

Security risks

Physical risks

Political risks

All of them

5.0 Did you get any training related to it? Yes No

6.0 Have you ever meet any risk at work which could endanger your life at the work place? Yes No

7.0 If yes, how was it managed? well Not well Not at all

8.0 Do you need protective equipments in your job activities? Yes No

9.0 If yes, do you use them every time at work? Yes No

10.0 Are they available in good manner? Yes No

11.0 Does the company has risk management plans? Yes No I don't know

12.0 Does the company has internal policies and procedures/Guidelines to be followed by all employees at work? Yes No I don't know

13.0 Are you insured at your work? Yes No

14.0 How do you rate your knowledge on risk management in relation to your job?

Excellent Very good Good Fair Poor

15.0 What could you advise the top management to improve in order to well manage risks?.................................................................................................................

Thank you very much

Appendix D: Interview answers

Interview1.

NB: The interviewee wished not to mention his post and name that is why he was nicknamed Respondent₁ (R₁) in answers he gave below.

Q1: Do you have Risk management plans which are operational?

R₁: Thank you very much for the question; the company does not have written risk management plans but it organizes different trainings about risks in relation with types of works done by the company in financial management, electrical and in construction.

Q2: Does the institution have Risk management officer?

R₁: No, the company does not have a risk management officer until now but as it is continuing to grow, but surely we will have this post in the near future.

Q3: What do you think are the benefits of having a Risk Management Plan?

R₁: Ok, as it is called Risk plan, it means it helps the enterprise to identify earlier negative events which may kill the business and find out how these can be sorted out, any way that is my idea on risk management!

As i was saying, the benefits of having risk management plan are many including preventing financial losses, avoiding hazardous works, avoiding government penalties related to not paying taxes on time for instance, avoid money theft, employees retention etc.

Q4: What potential risks does your company face?

R₁: thank you for such question; by the way risks are there and sometimes you can avoid them, on our concern, our company faces risks especially, high competition of similar companies which have updated technologies, high financial means to compete for bigger works, risk of theft of data, loss from delayed pays from clients, safety related risks for technicians who work in electricity domain who can be electro shocked while repairing wires, injuries due to high fall from building of technicians etc.

Q5: How does the company deal with health and safety of employees?

R₁: The company deals with health and safety by availing helmets to builders, gloves and appropriate shoes and aprons to staff working on building sites and repairing electrical wires and everybody has health insurance, i guess we have tried to comply with national policies on this issue and we do this so that our employees be in good working environment and we make sure they do not export they do not go with acquired experience elsewhere think it is another sort of motivation on their part too .

Q6: How do you control the company's financials?

R₁: The Company's financials are controlled in the way that we have two accountants and there is internal auditing done each year.

Q7: How does your company identify and treat risk?

R₁: Ah! As I said earlier, we do not have structured risk management plan probably because this issue seems to be new in traditional business and i think there are no many qualified people in this domain because actually they are not common. So on our part, we have no formal way to do that but we try to solve risks which seem to materialise soon (you know?) by sitting together especially managers and heads of technicians and try to sort it out before it harms our business but this is not regularly done i wish it would be.

Q8: Does the institution have rules and regulations/Guidelines that all employees have to comply with?

R₁: Yes, the company has internal rules and regulations that every employee must follow on while on duty and these are communicated each new employee.

Q9: Does the institution have a problem/incident reporting system?

R₁: Not yet but we aspire to have it.

Q10: Is your institution technologically and physically secure?

R₁: Probably, because it has well built office and we have competent administration staff but, you never know as we are connected to the worldwide through internet, we are not totally secure technologically as even great state institutions in Europe and USA are exposed to theft by hackers.

Q11: Do your employees get regular trainings on Risk management?

R₁: Ok, there are not regular but we try our best such that each employee gets training on risks related to his work for instance: data protection for financial workers, engineering related accidents etc.

Q12: Do they have personal protective equipments?

R₁: Yes, they wear protective equipments and we try to avail those with good quality even though they are expensive.

Q13: What is the future of risk management in your company?

R₁: We are going to put emphasis on it as far as we get qualified people in that domain because we are realizing its importance in business, it will depend on decisions made by the management meeting but i am sure we are obliged to do so because as far as the world is pushing forward, business risks are also increasing and with high competition we have to identify all those risks so that we can seek adequate solutions which will enable us to push forward within all those difficulties.

Q14: Do you have anything else you might like to add, specifically related to the topic discussed on or anything else?

R₁: First of all i wish that the Private Sector Federation (PSF) sensitise and train enterprises on risk management, IT usage and more workshops in accountancy and administration and thank you for this moment we shared together.

Interview2.

NB: The interviewee is the administration manager and he was nicknamed Respondent₂ (R₂) in the interview below.

Q1: Do you have Risk management plans which are operational?

R₂): Oh not yet but it does not mean that Risks are not considered seriously in our business company, but as you know in business things do not grow in one day or one year, it takes time and money, we hire people to train our staff but we hope to hire a consultant for that if things positively go on.

Q2: Does the institution have Risk management officer?

R₂This staff did not exist before but i think he/she will be the one in charge of risk management plans once established.

Q3: What do you think are the benefits of having a Risk Management Plan?

R₂Oops, there are many ranging from the appropriate allocation of resources, good management of money, prevention of theft, staff injuries, why not deaths and so on.

Q4: What potential risks does your company face?

R₂: Financial loss, desertion of qualified employees, injuries and death of technicians, equipment damage, business collapse etc.

Q5: How does the company deal with health and safety of employees?

R₂: We make sure every technician has equipment for protection, we train them how to protect against injuries and everyone has health insurance.

Q6: How do you control the company's financials?

R₂: We get audited by external auditing firm, we have good account unit and we try to monitor our ins and outs using the information technology.

Q7: How does your company identify and treat risk?

R₂: Normally, the company does not have a regular way of doing such things but when there is an obvious risk we are seeing in front, we as managers sit together and find out means with which we can prevent the occurrence.

Q8: Does the institution have rules and regulations/Guidelines that all employees have to comply with?

R₂: Absolutely, we have them and everyone has to be informed about

Q9: Does the institution have a problem/incident reporting system?

R₂: No we don't.

Q10: Is your institution technologically and physically secure?

R₂: Not totally but we are not under high threat, we try by all means to keep the business as safe as possible.

Q11: Do your employees get regular trainings on Risk management?

R₂:well, we try our best so that an employee gets some knowledge of possible risks he/she may encounter in his/her daily work and sometimes we benefit it from the Private Sector Federation.

Q12: Do they have personal protective equipments?

R₂: All we try is to keep the staff safe and healthy; we try our best and avail appropriate equipments to our technicians like plastic gloves, plastic boots, glasses and aprons.

Q13: What is the future of risk management in your company?

R₂: Well, as means will be available, we shall hire a consultant to explain at large the role of risk management and within sometime i cannot precise; we will have a strong risk management system.

Q14: Do you have anything else you might like to add, specifically related to the topic discussed on or anything else?

R₂: I say thank you for this great moment we shared.