3.2.4.2: Support Strategy
It entails the establishment of a support policy, which should
include
· Support services to be provided
· Support methods
o By trained AESS staff, Siemens experts or Consultants
o Onsite and Offsite support methods
o Support tools and infrastructures
3.2.5: Documentation
Good quality documentation about system is also indispensable
for complete technology transfer and full, proper and sustained operation. The
quality of an information system depends not only on such attributes as
flexibility, user-friendliness, reliability and performance, but also on the
quality of the documentation. In fact, to the user, the documentation and the
user interface are the system.
Documentation should consist of the specifications,
instructions, tutorials, reference guides, and similar materials that accompany
and explain the software or a hardware component. The documentation should be
complete, clear, understandable, current, and reusable.
The documentation provided should include
1) Hardware Documentation: Equipment and Installation
documentation
2) Software Documentation
3.2.5.1: Hardware Documentation
Consist of standard product documents, accompanied by
project-specific descriptions and drawings, necessary for proper operation and
maintenance of the hardware subsystems
3.2.5.1.1: Equipment Documentation
This provides both general and specific information in each
device or item of equipment, independently to use in the overall system. In
general, this type of documentation consist of the unmodified standard
documentation provided by the equipment manufacturer
Additional information and documentation should be provided
for customize items of equipments. The equipment documentation includes, for
example
Ø Descriptions
Ø Operating instructions
Ø Drawings
Ø Maintenance instructions
A Single document per site regardless of the number of
identical sites or units using system
The equipment documentation could divided into
Ø General
Ø Servers and Workstations
Ø Peripherals
Ø Front-End System
3.2.5.1.2: Installation Documentation
Documentation used during equipment installation. It provides
detailed information about actual layout installation of each item of
equipment, supplied on an equipment group or geographical location basis.
This type of documentation consists specifically of adapted
drawings, diagrams and tables-for example;
Ø Block diagrams
Ø Cubicle layout plans
Ø Rack allocation schematics
Ø Module I/O assignments
Ø Terminal allocations
Ø Cable lists
Installation documentation can be divided into
Ø Common Part
Ø System Equipment
3.2.5.2: Software Documentation
This includes all software related, system parameterization
and system configuration documents such as the SCADA reference manual, system
administration manual e.t.c.
3.3 Quality assurance
measures conformance checklist for business integration
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