IV.1 Response rate
According to the sampling described in the previous chapter, a
questionnaire has been sent to sixteen (16) commercial banks and the three (3)
major mobile operators for five respondents per institution. This sampling gave
a number of ninety five (95) respondents. On top of this number, six
respondents were expected from the Central bank as regulator body of the
banking activity in the country.
From this sampling, only four (4) banks and two (2) mobile
operators responded to the questionnaire. From the banking sector, all expected
respondents filled the questionnaire while from the mobile operators, only one
CEO responded. This gives a total of twenty nine (29) respondents out of one
hundred and one (101), giving a response rate of 29 divided by 101,
representing 28.71% of response rate.
IV.2 Research findings
IV.2.1 Working experience of respondents
The number of years of experience of the respondents is key
information on the quality of the knowledge respondents possess in the subject
matter.
The table below summarizes the working experience of the
respondents
Table 3: repartition of respondents per working year
|
Year of experience
|
Number of respondent
|
percentage
|
|
<= 1
|
3
|
10.34%
|
|
1 - 5
|
5
|
17.24%
|
|
6 - 10
|
11
|
37.93%
|
|
>10
|
10
|
34.49%
|
|
Total
|
29
|
100%
|
From this table, more than 72% of respondents have more than 5
years of experience in the banking or e-payment sector and might have valuable
information in the use of electronic payment systems.
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IV.2.2 Job position of respondents
The repartition of respondents according to their position in
the organization is given in the table below.
Table 4: Respondents by position in the company
|
Position
|
Number of respondent
|
percentage
|
|
CEO / Managing Director
|
5
|
17.24%
|
|
IT Director or IT Manager
|
6
|
20.69%
|
|
Information security Officer
|
6
|
20.69%
|
|
E-payment business manager
|
6
|
20.69%
|
|
Information system auditor
|
6
|
20.69%
|
|
Total
|
29
|
100%
|
The study results show that 41.38% of respondents occupy the
post within the IT department or Direction, 20.69% are business managers of
e-payment systems and 20.69% represent the IT auditor respondents. This implies
that respondents for this study have necessary technical and business expertise
in the e-payment system.
IV.2.3 E-payment services
The study reveals the e-payment methods in the table below.
Table 5: E-payment methods
|
services
|
Number of institutions
|
percentage
|
|
Visa
|
4
|
36.37%
|
|
Master Card
|
3
|
27.27%
|
|
Electronic cash (M-payment)
|
2
|
18.18%
|
|
Local debit card
|
2
|
18.18%
|
|
Total
|
|
100%
|
Page | 44
According to the table above, the most provided e-payment system
is Visa with 36% and MasterCard with 27% followed by M-payment and the local
debit card.
This result indicates that most of the banks use Visa or
MasterCard, both representing more than 63% of e-payment methods.
IV.2.3 Issues faced by e-payment systems
The table below indicates the main issues observed in the
different institutions assessed.
Table 6: List of issues faced by e-payment systems
|
Issues
|
Number of institutions
|
percentage
|
|
Fraud
|
4
|
18.18%
|
|
Theft
|
6
|
27.27%
|
|
Unavailability
|
6
|
27.27%
|
|
Disclosure of information
|
4
|
18.18%
|
|
Falsification
|
2
|
9.10%
|
|
Total
|
|
100%
|
The study reveals that all six institutions have faced issues
of theft of cards or mobile phones, and the unavailability of the e-payment
systems. These two main issues represent more than 54% of issues observed,
whereas the disclosure of confidential information represents 18% of total
responses and the falsification of the information is observed mostly on
m-payment system (9%).
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