4.4 Learners' satisfaction of Business English Courses
According to Nunan (1989) «The attitudes and
expectations of the learners and the specifications of the
official curriculum will determine and transcribe the effectiveness of a
language program» (P.176). In view of that,
the learners' questionnaire indicates that 90% of the learners are
satisfied by the Business English course designed by the ESP teachers at INPED
(Table 6). Moreover, 93.3% of them have argued that the teaching methods
addressed by ESP teachers as well as the syllabus designed for their specific
purpose are satisfactory (Diagram 9 and table 5). The results have also shown
that most of the participants that correspond to 86.7% have argued that the ESP
courses are useful with regard to their English language needs
(Diagram8), and this confirms that the learners' at INPED of Boumerdes
meet their needs.
In addition to that, the learners' questionnaire shows
that the progress of 80% of the learners at INPED is high and only 20%
have witnessed a low progress. Yet, the statistics have shown the progress of
the learners in Business English and this thanks to the activities and the
teaching materials used by the ESP teachers. The questionnaire reveals that
most of the participants (93.3%) have confirmed that the activities programmed
for their training are helpful in their learning (Diagram 10), and 90% of them
have added that the teaching materials being used are also helpful (Diagram11)
. Moreover, 100% of the learners have argued that their teachers encourage them
to use authentic materials in the classroom (table 8), and this in order to
speak English fluently and to understand business English language (Diagram
12). In fact, authentic materials offer the students a valuable source of
language
62
Discussion of the Findings
input since they could be exposed to more than just the
language presented by the teacher and the textbook (Gebhard, 2006). Moreover
these materials motivate learners and give them a sense of pleasure while
learning. Consequently, as the learners are satisfied, most of them that
corresponds to 76.7%, have not tried to develop their level of Business English
outside INPED (Diagram 13). Consequently, these results confirm the third and
last hypothesis which states that «learners meet their needs, thus
they are satisfied».
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