I.3.2.3.a. Mission Statement
Foster voluntary compliance through the delivery of enhanced
programs of taxpayer's education and high quality customer services. Optimizes
service delivery through cross-departmental team-based working processes.
I.3.2.3.b. Strategic objectives
To sensitize and educate taxpayers on the incentives and
follow up of implementation of the general standards of customer services by
developing strategic public relations activities and a culture of customer
care
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I.3.2.3.c. Specific Objectives
· To design and conduct comprehensive taxpayer education
programs on importance of taxes in a country and the role of taxpayers to be
compliant, tax incentives and taxpayer registration
· To improve the corporate image of RRA by improving our
Corporate Social responsibility.
· To follow up the activities and to finalize the process
of their establishment at Districts level.
· To generate simplified written information and guidelines
including tax reforms for taxpayers and the general public.
· To produce special radio and Television programs and
using drama as a tool for sensitizing the general public.
· To reduce the complaints of taxpayers and partners
through good management of suggestion boxes.
· To follow up the activities of Tax Friend Clubs in
secondary schools and to create other new ones in higher educational
institutions.
· Improve the skills of staff for Taxpayer Services
Department.
· To speed up the management of feed back of complaints
and information through hotline and website.
· To set up an operational Call Center
· To monitor customer handling within the RRA
operational departments essentially and other departments.
I.3.2.4. Planning and Research
I.3.2.4.a. Mission Statement
To coordinate the preparation of the RRA corporate plan,
conduct research studies and provide reliable tax information to management,
the Board and other Stakeholders.
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I.3.2.4.b. The Department Strategic Objectives
· Coordination of Corporate Plan preparation and its
ultimate monitoring for its effective implementation within the Authority;
· Compiling and analyzing information relating to revenue
data and reporting on it to management and other stakeholders;
· Coordinating RRA's input into tax revenue forecasts made
by MINECOFIN;
· Conduct research studies on all issues that have an
impact on the tax base;
· Coordinating regional and international issues as well
as donor-funded projects in which the RRA is involved;
· Coordinating RRA modernization programs;
· Coordinating RRA's advice to the Ministry of finance
on macro-economic and tax policy issues;
· Developing Tax Administration Operational Policy.
I.3.2.5. Legal and Board Secretariat
The Legal and Board Secretariat Department provides legal
services in support of RRA's mandate in line with the Corporate Plan.
The Department supports enhanced revenue collection through:
Making proposals for more relevant and effective legislation;
Continuous follow-up of tax cases pending in the courts and
the evaluation of potential and pending cases with a view to their early
conclusion;
Representing RRA in court; and
Cooperation with other government departments to ensure issues
affecting revenue leakage addressed.
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